Claims Assistance
Submit claims easily with our guidance - through our form or your insurance provider directly.
How to File Claim with Your Travel Insurance
Know What’s Covered
Before your trip, review your policy to understand what’s included — such as:
- Trip cancellation or interruption
- Medical emergencies
- Lost or delayed baggage
- Travel delays
Tip: Keep a digital and printed copy of your policy while traveling
In Case of Emergency, Act Fast
If you experience a medical emergency or unexpected incident:
- Contact the 24/7 assistance hotline listed on your policy
- Seek medical help or notify relevant authorities (e.g., airline, police)
- Keep all receipts and reports
Document Everything
The more information you collect, the smoother your claim process will be. Be sure to:
- Take photos if applicable (e.g., damaged luggage)
- Save all receipts (e.g., hotel, transport, medical)
- Request official documentation (e.g., police report, doctor’s note)
File Your Claim
Once you're safe and ready, submit your claim
View How to file a claim
How to file a claim
Step 1
Prepare Your Documents
- Collect all relevant documents related to your claim, such as medical bills, receipts, invoices, flight tickets, or any supporting papers.
- Make sure the documents are clear and legible.
Step 2
Submit Documents
You can send your documents to PHP Agent in one of two ways:
- By email: Send scanned copies or photos of your documents to safetravel@phpbroker.com.
- In person: If it’s more convenient, you may bring your documents directly to the PHP office during business hours.
Your claim *must be submitted to the insurance company within 60 days* from the date of the incident.
Submit Claim via Contact FormStep 3
Completed the Claims Forms
A PHP agent will contact you to:
- Request any additional details required
- Assist you in filling out the necessary claim forms
Step 4
Waiting for Processing
- After submitting your claim, please allow 30–40 business days for processing.
- If additional information is needed, our team or the insurance company will contact you directly.
Gather All the Required Documentation for Your Claim
To successfully submit a travel insurance (or visitors insurance) claims, you must provide proof of your incident and its extent. So make sure you keep all supporting documents that incident that you will be filling a claim for. Here’s what you need:
Documents for Travel Medical Insurance Claims
Insurance ID card
Copies of your passport
Medical bills, receipts, and doctor's notes
Previous medical records or health history
Proof of payment (for any expenses paid out-of-pocket)
Documents for Trip Insurance Claims
Insurance ID card
Copies of your passport
Police reports (for theft or accident-related claims)
Flight cancellation confirmations, baggage delay reports, and trip interruption proof
Proof of payment (for any expenses paid out-of-pocket)